OUR POLICY ON DAMAGED AND DEFECTIVE ITEMS

We strive to ensure every order meets the highest quality standards. Due to the nature of our products, all digital sales are final, and print-on-demand merchandise is eligible for replacement or refund only in specific cases outlined below. Each request will be reviewed individually, and we reserve the right to decline refund or replacement requests that do not meet our stated criteria.

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WHAT QUALIFIES FOR A REPLACEMENT OR A REFUND?

• Printing defects (misaligned prints, incorrect colors, major inconsistencies)

• Damaged items upon arrival (broken, ripped, or unusable products)

• Incorrect item received (wrong size, color, or design from what was ordered)

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WHAT IS NOT COVERED

1. Minor printing variations (slight shifts in design placement or ink coverage)

2. Customer-induced damage (e.g., washing apparel incorrectly, mishandling mugs, etc.)

3. Buyer’s remorse or incorrect orders. Refunds or replacements will not be issued for incorrect orders placed due to customer error, including but not limited to selecting the wrong size, color, or quantity.

4. Digital products (All sales of digital products are final and non-refundable, except in cases of technical issues such as corrupted files or access errors. Contact us for support.)

 

HOW TO REQUEST A REPLACEMENT OR A REFUND

1. Email us at director@manidest within 30 days of receiving your order.

2. Include photos clearly showing the defect or damage.

3. Let us know if you prefer a replacement or refund.

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WHAT HAPPENS IF PRINTFUL DENIES MY REFUND REQUEST

f your request does not meet the refund criteria, we will notify you with an explanation. In cases where Printify does not approve a replacement, we may offer store credit at our discretion.

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FRAUD PREVENTION AND REPEAT CLAIMS POLICY

To prevent misuse of our refund policy, we actively monitor refund requests for patterns of abuse, including excessive claims from the same customer, repeated refund requests without valid cause, and fraudulent activity.

We reserve the right to:

• Deny refund requests from repeat claimants if patterns of abuse are detected.

• Blacklist customers who engage in fraudulent chargebacks or refund fraud.

• Require additional verification (such as proof of order, identity confirmation, or return of defective products) before approving future refund requests.

• Limit refunds or replacements per customer in cases of multiple claims.

Any suspected fraudulent activity may be reported to payment processors and, if necessary, to the appropriate legal authorities.

 

Processing Time: We will review your request within 3–5 business days. If approved, a replacement will be sent, or a refund will be issued to your original payment mehod within 7–10 business days, depending on the payment processor’s policies.

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Note:

We use Printful for merchandise fulfillment. All replacement and refund requests must adhere to Printful’s policies. Printful only issues replacements or refunds for defective, damaged, or incorrect items. They do not accept returns for buyer’s remorse, incorrect sizing, or preference-based decisions. If Printful does not approve a claim, we may be unable to process a refund or replacement, though store credit may be offered at our discretion.

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